FRESH

PERSPECTIVES

dirk shaw dirk shaw

A Journey to Unfiltered Creativity and Agile Branding

I remember sitting down with our brand designer on a Monday morning, introducing them to a tool I had spent a few days developing: BrandGPT. My goal was simple yet audacious - to see if we could integrate artificial intelligence into our branding process in a way that was seamless, efficient, and, most importantly, aligned with our core mission of maintaining the purity of our creative vision.

The Genesis of BrandGPT

As the architect behind BrandGPT, I was driven by a belief that the traditional pathways to brand development were ripe for innovation. For early-stage companies like ours, navigating the labyrinth of product-market fit and go-to-market strategies often means iterating on feedback from prospects, customers, and the market. This process, while essential, can be painstakingly slow and prohibitively expensive, especially when relying on conventional creative workflows.

BrandGPT was conceived as a solution to these challenges. By placing a generative AI at the heart of our branding process, we aimed to significantly shorten the distance between receiving feedback and refining our positioning. The result? A dynamic system that adapts in days, not weeks, ensuring our branding remains as fluid and responsive as the market itself.

A Week of Discovery

Over the course of a week, I watched with a mix of anticipation and curiosity as our designer interacted with BrandGPT. What unfolded was nothing short of a revelation. Each day, the shared Figma file bloomed with new ideas, each iteration closer to the essence of what we envisioned our brand to embody. By Friday, a distinct and coherent brand identity had emerged, shaped significantly by the insights and outputs from BrandGPT.

The Main Insight: Purity in Creativity

Our designer reflected on the experience with an insight that struck a chord: the use of BrandGPT led to "more purity in the work." This wasn't just about efficiency or saving costs; it was about the unfiltered translation of vision into reality. With BrandGPT, the usual game of creative telephone, where ideas are passed through multiple interpreters before reaching their final form, was no longer a barrier. Instead, feedback was directly funneled into the system, allowing for a level of creative fidelity that was previously unattainable.

Evolving Roles in the Creative Process

The implications of integrating BrandGPT into our workflow extend beyond just the immediate outcomes. They signify a shift in how roles within the creative team evolve:

Creative Directors

Traditionally, Creative Directors have been the guiding hands, meticulously crafting and nurturing the creative vision. With BrandGPT, their roles transition towards becoming curators of AI-generated content, blending their expertise with data-driven insights to push boundaries and explore new creative territories.

Designers and Content Creators

Where once designers and content creators were tasked with the manual execution of ideas, BrandGPT allows them to assume a more analytical and strategic role. They now start with AI-generated drafts, applying their unique skills to refine and elevate the output, ensuring every piece resonates with our audience and stays true to our brand ethos.

Looking Ahead

As we shift towards our go-to-market motions, BrandGPT remains the cornerstone of our strategy, embodying our commitment to agility, innovation, and, most importantly, maintaining the purity of our creative intent. For startups navigating the ever-changing landscape of customer preferences and market dynamics, embracing AI in the creative process isn't just an option; it's a necessity for survival and success.

The Future of Creativity

Our journey with BrandGPT has only just begun. As we continue to explore the possibilities it unlocks, we stand on the brink of a new era in branding - one where creativity is unbounded, adaptability is instantaneous, and the distance between vision and execution is shorter than ever. In this new world, we're not just responding to the market; we're moving in harmony with it, ready to evolve at a moment's notice.

And to other creators standing at this frontier, my message is simple: Embrace the change. The fusion of AI and creativity isn't just about making our lives easier; it's about unlocking the full potential of our visions, unfiltered and undiluted. Welcome to the future of branding.

Read More
dirk shaw dirk shaw

Old Ways Won't Open New Doors: Reimagining Marketing in the Generative Era

In the dynamic world of marketing, the adage "old ways won't open new doors" has never been more pertinent. As industries evolve and consumer behaviors shift, the traditional marketing systems that once dominated are now giving way to more advanced, generative marketing systems. This transformation is not merely a change in technology but a fundamental shift in how brands engage with their audience, ensuring messaging consistency, reducing time to market, and enhancing personalization.

Traditional vs. Generative Marketing Systems

Control Over Messaging

  • Traditional System: The reliance on various human touchpoints often leads to inconsistencies in brand messaging, diluting its impact across different platforms.

  • Generative System: Utilizes advanced algorithms to ensure that every piece of content aligns with brand guidelines and strategic goals, guaranteeing consistency.

Shorten Time to Market

  • Traditional System: Characterized by lengthy approval cycles and manual content creation processes that delay campaign launches.

  • Generative System: Employs rapid content generation and automated approvals, significantly accelerating the time to market for campaigns.

Higher Degree of Personalization

  • Traditional System: Often produces generic content designed to appeal to broad audience segments, which can result in lower engagement.

  • Generative System: Leverages detailed user data to create highly tailored content, increasing engagement and conversion rates through personalization.

Reduced Spend on Content Creation

  • Traditional System: Involves significant expenditure on creative agencies and manual labor for content production.

  • Generative System: Automates repetitive tasks and streamlines content creation, drastically cutting costs.

Increase Productivity of Employees and Agency Partners

  • Traditional System: Manual, time-consuming tasks significantly eat into employee productivity.

  • Generative System: Frees up employees to focus on strategic and high-value activities by automating routine tasks, thus enhancing overall productivity.

Proactive and Data-Driven Decision Making

  • Traditional System: Marketing decisions are often reactive, based on historical data, which may not accurately reflect current trends.

  • Generative System: Integrates real-time data, enabling proactive, optimized advertising efforts and more informed decision-making.

Reimagining Marketing for the Future

The move from traditional to generative marketing systems is more than just an upgrade; it's a reimagining of the entire marketing workflow. It represents a shift towards a more efficient, responsive, and personalized approach to marketing, driven by the latest in artificial intelligence and machine learning technologies.

This evolution is crucial for brands looking to stay relevant in a rapidly changing market. The generative marketing system offers a way to not only keep pace with these changes but to anticipate and respond to them in real-time, offering a significant competitive advantage.

In essence, embracing generative marketing systems is not just about adopting new technologies; it's about adopting a new mindset. It's a recognition that to engage with today's consumers effectively, brands must be willing to leave behind outdated practices and embrace the possibilities that new technologies bring. It's a journey that requires courage, adaptability, and a willingness to experiment, but the rewards — in terms of deeper customer engagement, greater efficiency, and improved marketing ROI — are well worth it.

In the end, the marketing landscape is transforming, and the doors to the future will not open to those clinging to the old ways. For brands willing to embrace generative marketing systems, however, a world of opportunity awaits.

Read More
dirk shaw dirk shaw

Revving Up Sponsorship Strategies: Leveraging GPT for Precision Audience Analysis in Power Sports

In the fast-paced world of power sports, understanding the audience is crucial for teams seeking sponsorships and for brands looking to connect with a dedicated and passionate fan base. The integration of Generative Pre-trained Transformer (GPT) technology into audience analysis and segmentation represents a significant step forward for race teams, including those competing in disciplines like amateur motocross, Supercross, off-road racing, and more. This is not about ushering in a new era with bombastic claims of innovation; rather, it's about the practical application of GPT technology to deliver clear, actionable insights in a sector where traditional methods of audience engagement and analysis may fall short.

Application of GPT in Audience Analysis

The use of GPT by a multidisciplinary team, such as one involved in amateur motocross and Supercross, the Off-Road NGPC and WORCS Series, and with a strong record in the SCORE BAJA 1000, underscores the breadth of its application. This team's diverse footprint across multiple racing disciplines necessitates a nuanced understanding of its audience segments to attract and retain title sponsors effectively.

Sophisticated Analysis for a Non-Traditional Industry

The power sports industry, characterized by its adrenaline-fueled events and passionate following, has not always been at the forefront of adopting sophisticated data analysis techniques. The introduction of GPT for audience analysis and segmentation changes this narrative. By blending first and third-party data with the insights generated from GPT prompts, race teams can now dissect their audience with unprecedented precision.

For instance, understanding the reach within the amateur motocross segment involves not just counting the number of racers but delving into the demographics of these racers, including the significant portion that are minors and thus likely supported by at least one parent. This deeper level of analysis, facilitated by GPT, expands the potential audience size significantly when considering parental support, thereby doubling the audience size and revealing a substantial total economic capacity based on average household incomes.

Aligning Fans with Potential Sponsors

The crux of using GPT in this context is to allow race teams to articulate clearly and quantify how their fans align with the values and target markets of potential sponsors. By analyzing the economic capacity, interests, and engagement levels of different audience segments, teams can present a compelling case to sponsors. This is about more than just numbers; it's about painting a detailed picture of who the audience is, their purchasing power, and their loyalty to the sport.

This approach offers a dual advantage: it enables race teams to secure sponsorships by demonstrating a deep understanding of their audience and allows sponsors to tailor their marketing strategies to reach the most relevant segments effectively. The insights gleaned from GPT-powered analysis offer a strategic foundation for these partnerships, grounded in data and enhanced by the nuanced understanding of the audience's characteristics and behaviors.

Incorporating GPT into the audience analysis and segmentation efforts of race teams represents a smart alignment of technology with the needs of the power sports industry. It's a practical, data-driven approach that enhances the ability of teams to secure meaningful sponsorships and for sponsors to connect authentically with their target audience. This methodology signifies a shift towards more sophisticated market analysis in an industry fueled by passion and performance, paving the way for more strategic partnerships and a deeper connection with fans.

Read More
dirk shaw dirk shaw

48-Hour Brand Sprint: Elevating a Mid-Sized Broker's Brand Narrative

Background:
In the world of insurance brokerage, standing out with a clear and compelling brand identity is crucial. A mid-sized broker, facing the challenge of refining its brand positioning and messaging, embarked on an ambitious journey: a 48-hour brand sprint. The goal was to overhaul its brand manifesto, aligning it closely with the company's vision and the needs of its target audience.

Objective:

  • To redefine the broker's brand positioning and messaging in a way that resonates with current and prospective clients.

  • To ensure the new brand identity is reflected consistently across all digital platforms, starting with the company's website.

The Process:
The sprint began on a Saturday morning, a testament to the team's commitment to transformation. The first step involved distilling insights from a workshop transcript that contained key information on the company's vision, values, and differentiators. This foundational content served as the raw material for the brand's new voice and narrative.

Recognizing the power of AI in streamlining creative processes, the team leveraged a tailored BrandGPT to refine their positioning and messaging. The BrandGPT capabilities were put to the test, tasked with crafting a brand manifesto that encapsulated the essence of the broker's identity. The process didn't stop there; the BrandGPT AI further assisted in creating web copy that adhered to the desired structure and tone, ensuring consistency across the brand's digital presence.

The inspiration for the website's new look and feel came from a site admired by the team. An image of this site was fed into the BrandGPT, with instructions to mimic its style, tone, and content structure. The BrandGPT ability to analyze and replicate the specified attributes was crucial in developing web content that aligned with the visual and emotional impact of the inspirational site.

Outcome:

  • A refreshed brand manifesto that articulates the broker's unique value proposition and commitment to its clients, crafted with the assistance of AI to ensure relevance and resonance.

  • A revamped website that not only mirrors the desired style and structure but also effectively communicates the broker's newly refined brand identity.

  • Enhanced brand consistency across all digital platforms, reinforcing the broker's market position and facilitating deeper connections with its audience.

Conclusion:
The 48-hour brand sprint demonstrated the transformative potential of combining human creativity with AI's efficiency and precision. By embracing innovative tools and methodologies, the mid-sized broker has successfully repositioned itself in the competitive insurance market. This case study not only highlights the broker's forward-thinking approach but also serves as a blueprint for other organizations looking to rapidly revitalize their brand identity.

Read More
dirk shaw dirk shaw

Veylant Case Study: Elevating Sales Enablement for the Brokerage Industry

Introduction: In the competitive landscape of brokerage services, Veylant has emerged as a pivotal force in redefining sales enablement strategies through its innovative application of Generative AI (GenAI). This case study explores how Veylant's GenAI-powered solutions have empowered sales teams to create highly personalized and effective sales content, addressing the diverse needs of their target audience with unparalleled precision.

Challenge: Sales teams in the brokerage industry often grapple with the challenge of creating content that resonates across a spectrum of personas, from CFOs to Chief Technology Officers. The traditional one-size-fits-all approach to sales content was falling short in engaging these varied audiences, necessitating a more tailored and dynamic solution to enhance sales effectiveness and customer engagement.

Solution: Leveraging its advanced GenAI technology, Veylant developed a comprehensive platform capable of generating customized sales content. This solution enabled sales teams to:

  • Identify and target specific personas within the brokerage industry.

  • Generate dynamic content tailored to the unique concerns and needs of each persona.

  • Scale content creation efforts without compromising on the quality or personalization of the message.

Implementation: The rollout of Veylant's GenAI-powered sales enablement solution encompassed several strategic steps:

  1. Persona Customization: Sales teams were equipped to define key personas within their target market, customizing content to address each persona's specific concerns and preferences.

  2. Dynamic Content Creation: Leveraging GenAI, Veylant's solution facilitated the rapid generation of a diverse array of sales content, from compelling articles and persuasive outreach messages to engaging call scripts.

  3. Content Scalability: The platform's ability to efficiently scale content creation allowed sales teams to produce a high volume of personalized content with ease, significantly enhancing outreach efforts.

  4. Strategic Adaptability: Sales teams could swiftly adapt their content strategy to meet the evolving needs of their target audience, ensuring continued relevance and effectiveness.

Results: The introduction of Veylant's GenAI-driven sales enablement solution brought transformative results to the brokerage industry's sales strategies:

  • Heightened Engagement: By delivering personalized content, sales teams reported improved engagement rates and a deeper connection with their audience.

  • Operational Efficiency: The streamlined content creation process reduced the time and resources required for content production, allowing sales professionals to allocate more focus on strategic sales activities.

  • Enhanced Flexibility: The ability to quickly modify content strategies in response to market dynamics or customer feedback underscored the platform's versatility, making it a valuable tool in the sales arsenal.

Conclusion: Veylant's commitment to leveraging GenAI for sales enablement has set a new benchmark in the brokerage industry, demonstrating the potential of personalized content to revolutionize sales strategies. By providing sales teams with the tools to create highly targeted and effective content, Veylant has not only enhanced sales productivity but also paved the way for more meaningful customer interactions.

Future Outlook: As Veylant continues to explore the capabilities of its GenAI technology, the potential applications extend far beyond the brokerage industry. This case study is a testament to the transformative impact of GenAI on sales enablement, offering a glimpse into a future where personalized, efficient, and dynamic sales strategies drive success across industries.

Read More
dirk shaw dirk shaw

Optimizing Content Creation: The Power of Veylant's Content Studio

In an era where content is king, the ability to generate engaging, precise, and brand-aligned material efficiently is paramount for businesses aiming to captivate their audience. Enter Veylant's Content Studio, a groundbreaking solution harnessing the prowess of Generative AI (GenAI) to redefine content marketing for SecondSight and beyond. This platform is not just a tool; it's a strategic partner in crafting narratives that resonate deeply with target demographics, all while ensuring consistency with the brand's core values and messaging.

The Genesis of Veylant's Content Studio

At the heart of Veylant's innovative approach is the Brand Context Pipeline, a comprehensive framework designed to maintain cohesive brand messaging across all generative assets. This system leverages GenAI to dynamically generate content, from blog posts to programmatic advertising, tailored to specific audiences and contexts. The result? A seamless fusion of creativity and precision, propelling brand messaging into new frontiers of personalization and impact.

The Mechanisms of Innovation

Veylant's system meticulously indexes contextual documents derived from SecondSight's messaging, creating a searchable database that feeds into nuanced content prompts. This functionality allows for the creation of content subsets, directly powering a targeted content creation process that is both efficient and scalable. Whether it's refining brand positioning or assisting in the execution of personalized marketing campaigns, Veylant's GenAI-driven solutions ensure that each piece of content not only aligns with the brand's identity but also speaks directly to the consumer's needs and desires.

A New Era of Content Marketing

The integration of GenAI into SecondSight's strategy illustrates a transformative shift in content marketing. By automating the creation process and utilizing data-driven insights, SecondSight can now produce content that is both high in volume and rich in quality. This strategic deployment of GenAI facilitates a more focused approach to blogging, with a significant emphasis on product-specific features and benefits. The innovative search functionality within Veylant's system further enhances this process, enabling quick queries that yield precise content alignments based on features, benefits, and solutions.

Beyond Content Creation

But Veylant's Content Studio goes beyond mere content generation. It serves as an editorial assistant, adopting various styles and tones to match the brand's voice across different platforms. This adaptability ensures that content is not only consistent with the brand's messaging but also resonates with diverse audience segments. The system's matrix for different editorial styles allows for content that caters to distinct ideal customer profiles (ICPs), showcasing the platform's unparalleled versatility.

The Future Is Here

Veylant's Content Studio represents a paradigm shift in how businesses approach content marketing. It's a testament to the power of integrating advanced AI technology with strategic marketing initiatives, offering a scalable, efficient, and personalized solution that meets the evolving demands of the digital landscape. For SecondSight, this means content that is more focused, more relevant, and more impactful, all created with a fraction of the effort traditionally required.

As we look to the future, Veylant's Content Studio stands as a beacon of innovation, demonstrating the immense potential of GenAI in transforming marketing strategies and enabling businesses to connect with their audience on a deeper level. This is not just the future of content marketing; it's the future of brand engagement, built with the Veylant Content Studio.

Read More
dirk shaw dirk shaw

Six Pivotal Realms Where Applied GenAI Redefines Excellence

In the ever-evolving landscape of technology and business, the dawn of Generative Artificial Intelligence (GenAI) heralds a transformative era. It's an era where innovation, precision, and visionary foresight converge to redefine the boundaries of what's possible, much like the craftsmanship and forward-thinking that shape the future of mobility. Herein, we embark on an exploration of six pivotal realms where Applied GenAI not only promises to innovate but revolutionizes with elegance, efficiency, and unparalleled sophistication.

1. The Art of Personalized Experiences

In the realm of consumer engagement, GenAI stands as the architect of personalized journeys, crafting experiences that resonate on an individual level. Just as the finest vehicles are tailored to the desires of their owners, GenAI enables brands to curate content, recommendations, and interactions that are uniquely tailored to each consumer. This bespoke approach ensures that every touchpoint is a reflection of the consumer's preferences, history, and aspirations, creating a seamless and deeply personal connection between brands and their audiences.

2. The Precision of Data-Driven Strategies

Navigating the vast oceans of data with the precision of a well-engineered navigation system, GenAI offers businesses the compass to chart their course through market trends and consumer insights. It transforms raw data into strategic intelligence, illuminating pathways to innovation and growth. In this space, GenAI becomes the co-pilot for businesses, guiding decision-making with predictive analytics and real-time insights, ensuring that every strategic turn is both informed and intentional.

3. The Efficiency of Streamlined Operations

In the pursuit of operational excellence, GenAI emerges as the catalyst for unparalleled efficiency. It automates processes with the finesse of a well-oiled machine, turning routine tasks into opportunities for innovation. From predictive maintenance to process automation, GenAI enhances productivity, reduces downtime, and ensures that resources are allocated with precision—qualities that echo the meticulous attention to detail and efficiency that define the world's leading technologies.

4. The Vision of Enhanced Creativity

GenAI redefines the canvas of creativity, offering tools that amplify the creative capabilities of human minds. It generates ideas, content, and designs that push the boundaries of imagination, mirroring the way visionary design transforms functional objects into works of art. In this creative renaissance, GenAI becomes the brush in the hand of the artist, enabling brands to craft messages and visuals that captivate and inspire.

5. The Craftsmanship of Customer Relationship Management

Just as the finest materials and designs cultivate a deep sense of belonging and loyalty, GenAI enriches customer relationships through tailored interactions and insights. It understands the nuances of customer behavior, anticipates needs, and crafts interactions that strengthen bonds. Through personalized communication and dynamic engagement strategies, GenAI nurtures relationships with the care and dedication of a master craftsman.

6. The Innovation of Product Development

In the workshop of innovation, GenAI serves as the master craftsman, turning concepts into reality with speed and precision. It tests and refines ideas, simulating market responses and iterating designs with the efficiency of an expert engineer. This accelerates the journey from concept to launch, ensuring that new products and services are not only visionary but perfectly aligned with market needs and desires.

As we stand on the brink of this new era, it becomes clear that Applied GenAI is not just a tool but a transformation—a journey into a future where technology, creativity, and strategic insight converge to create experiences, products, and strategies that are not only efficient and effective but truly extraordinary. In embracing GenAI, businesses and creators alike are not just adapting to the future; they are shaping it, crafting a world where innovation and excellence drive us forward.

Read More
dirk shaw dirk shaw

The Strategic Acceleration Framework: A Starting Point for Marketers

Embarking on a transformative journey in today’s business environment requires more than just a recognition of the need for change; it demands a structured, strategic approach to acceleration that aligns with your organizational goals and market dynamics. The Strategic Acceleration Framework, developed by VEYLANT, serves as a comprehensive guide for marketers at the crossroads of innovation and decision-making. This article delves into how marketers, aware of the imperative to evolve yet uncertain of the initial steps, can leverage this framework to forge a path towards significant, sustainable growth.

Understanding the Strategic Acceleration Framework

At its core, the Strategic Acceleration Framework is an advanced blueprint designed to enhance decision-making, clarify strategic objectives, and unlock the transformative potential of technologies like generative AI for superior business outcomes. It is a phased approach that encompasses everything from initial orientation to execution and optimization, ensuring that every step is taken with precision and purpose.

Phase 1: Strategic Orientation and Consensus Building

Objective: Establish a foundational understanding of the digital and AI landscape, market trends, and the strategic opportunities they present.

Action Points:

  • Conduct executive sessions to enlighten leadership on AI dynamics and market evolution.

  • Map out AI opportunities across the business, highlighting potential for innovation and growth.

Phase 2: In-depth Strategic Workshops

Objective: Dive deeper into strategic planning, focusing on market positioning, organizational design, and data privacy.

Action Points:

  • Analyze market segmentation and strategic services to identify where AI can drive value.

  • Discuss the evolution of organizational structures to accommodate new technologies.

  • Emphasize the importance of data privacy and regulatory compliance in AI implementations.

Phase 3: Ideation and Value Realization

Objective: Explore and ideate on potential AI applications and their impact on marketing and business operations.

Action Points:

  • Brainstorm innovative uses of AI in content creation, customer engagement, and operational efficiency.

  • Model financial scenarios to understand the ROI of AI initiatives.

Phase 4: Strategic Implementation and Roadmapping

Objective: Develop a tailored strategic roadmap for AI integration, focusing on long-term goals and immediate action plans.

Action Points:

  • Create a personalized AI strategy, outlining the steps from prototype to production.

  • Formulate a comprehensive operational plan that includes efficiency gains, revenue potential, and competitive advantages.

Phase 5: Execution and Continuous Optimization

Objective: Kick off the implementation phase with a focus on measurable outcomes and scalability.

Action Points:

  • Begin with prototype development, focusing on quality and relevance.

  • Establish metrics for success, continuously optimizing based on performance data.

Getting Started: Practical Steps for Marketers

Identify Your Starting Point: Begin by assessing your current position in the digital and AI landscape. Understand your strengths, weaknesses, and the opportunities that AI and digital transformation present.

Align Your Team: Ensure that your executive leadership and cross-functional teams are on board with the strategic direction. Alignment at the early stages is crucial for seamless execution down the line.

Educate and Inspire: Use the insights from the strategic orientation phase to educate your team about the potential of AI and digital technologies. Inspiration is a powerful motivator for change.

Embrace a Test-and-Learn Approach: The move towards AI and digital innovation is a journey, not a destination. Adopt a test-and-learn approach, starting with small-scale prototypes before scaling up based on success and learnings.

Monitor, Measure, and Adapt: Continuous optimization is key. Establish clear metrics for success and regularly review your strategies and executions against these metrics. Be prepared to pivot based on performance and market feedback.

For marketers standing at the precipice of digital transformation, knowing that change is necessary but unclear on where to start, the Strategic Acceleration Framework offers a clear, actionable path forward. By embracing this structured approach, organizations can navigate the complexities of today’s business environment, leveraging innovation for growth and competitive advantage. The journey begins with a single step: a commitment to strategic acceleration and the vision to see it through.

Read More
dirk shaw dirk shaw

Empowering SecondSight: A Case Study on the Transformational Impact of GenAI Solutions on Marketing Lifecycle Management

In the rapidly evolving landscape of digital marketing, the integration of Generative AI (GenAI) technologies has emerged as a game-changer, offering unprecedented opportunities for innovation, efficiency, and personalization. Veylant, at the forefront of this revolution, has partnered with SecondSight to deploy a comprehensive suite of GenAI solutions, dramatically transforming the marketing lifecycle while being managed by a lean team of fewer than two individuals. This whitepaper explores the strategic implementation of Veylant’s solutions across SecondSight's marketing channels, highlighting the scalability, versatility, and precision these technologies bring to modern marketing ecosystems.

The advent of GenAI has unlocked new dimensions in digital marketing, enabling brands to harness data at scale to drive creative strategies and operational efficiencies. SecondSight, a visionary in the use of technology for market insights, embraced Veylant’s GenAI solutions to overhaul its marketing operations — from internal productivity to outbound marketing, and sales enablement to data privacy. This strategic collaboration underscores a shared commitment to leveraging technology to elevate marketing practices.

Veylant’s GenAI Solutions: A Strategic Overview

Veylant’s suite of GenAI solutions offers a holistic approach to marketing lifecycle management, tailored to meet the unique needs of SecondSight. At the core of this transformation is the integration of AI across various marketing functions, ensuring brand consistency, enhancing customer engagement, and maintaining compliance with data privacy standards.

Channels and Destinations

  • Internal Productivity and Outbound Marketing: By automating routine tasks and personalizing customer interactions, Veylant’s solutions significantly enhance productivity and effectiveness in outbound marketing efforts.

  • Centralized Brand Voice: A unified brand voice across all platforms ensures consistent messaging, reinforcing SecondSight’s brand identity and values in every customer interaction.

  • Sales Enablement and Editorial Assistance: GenAI-driven insights and content automation support SecondSight’s sales strategies, enabling the creation of compelling marketing materials with minimal human input.

Strategic Implementations

  • Autonomous Data Privacy: In an era where data privacy is paramount, Veylant’s solutions ensure SecondSight’s marketing activities remain compliant, leveraging AI to navigate the complexities of data regulation.

  • SEO and Growth Metrics: AI-optimized content and data-driven insights fuel SecondSight’s SEO strategies and growth metrics analysis, enabling agile responses to market dynamics.

The Brand Context Pipeline and Programmatic Creative

Central to SecondSight’s marketing overhaul is the Brand Context Pipeline, a GenAI framework that ensures all generated content aligns with the brand’s positioning and messaging. This, coupled with AI-driven programmatic creative, allows for the dynamic generation of personalized marketing content at scale.

Strategy, Planning, and Execution

From concept to execution, Veylant’s GenAI solutions facilitate a data-informed approach to strategy and planning, guiding SecondSight through the nuances of market positioning and competitive analysis. The phased deployment from prototyping to scaling exemplifies a structured approach to integrating GenAI into marketing operations, demonstrating measurable impacts on efficiency and market engagement.

The Impact: Efficiency, Scalability, and Innovation

The collaboration between SecondSight and Veylant has set a new benchmark for what is achievable in digital marketing with a lean team. The ability to manage a comprehensive marketing lifecycle with fewer than two people is a testament to the power of GenAI in amplifying human capabilities, allowing for strategic allocation of human resources towards innovation and strategic growth.

Veylant’s GenAI solutions have empowered SecondSight to redefine its marketing ecosystem, achieving unprecedented scalability, precision, and efficiency in its marketing efforts. This case study exemplifies how strategic integration of GenAI can transform marketing lifecycle management, offering insights and inspiration for businesses seeking to leverage technology for competitive advantage. As we look to the future, the partnership between SecondSight and Veylant continues to evolve, driving towards new horizons of marketing innovation and operational excellence.

Read More
dirk shaw dirk shaw

Empowering Businesses Across the Spectrum: Tailored GenAI Solutions for Every Size

At Veylant, we've always believed in the transformative power of generative AI (GenAI) across the entire spectrum of business sizes and types. Our mission is to democratize access to advanced GenAI marketing technologies, ensuring that businesses, from small startups to multinational corporations, can leverage the full potential of AI-driven marketing solutions. Here’s how we’re making this possible:

Empowering Small Businesses

For small businesses operating with budgets under $10M, the challenge has always been to find marketing solutions that are both effective and budget-friendly. At Veylant, we offer cost-effective and scalable GenAI solutions tailored to these needs. Our AI tools automate routine tasks and provide actionable insights, enabling small businesses to enhance their marketing efficiency and ROI with minimal investment. We understand the constraints small businesses face, and our goal is to provide them with the tools to compete effectively, even in crowded markets.

Catalyzing Growth for Mid-Sized Enterprises

Businesses in the $10M to $99M revenue range are at a critical juncture where they seek to expand their market presence and enhance their competitive edge. Veylant’s solutions for these growth-seeking businesses include advanced customer segmentation, targeted campaigns, and comprehensive marketing analytics. Our GenAI platform is designed to drive scalable growth, helping mid-sized enterprises to navigate the complexities of market expansion with precision and strategic insight.

Streamlining Operations for Larger Organizations

For larger organizations with revenues ranging from $100M to $999M, the focus shifts towards enhancing operational efficiencies and integrating sophisticated marketing strategies. Veylant offers comprehensive marketing suites that integrate seamlessly with existing CRM and marketing automation platforms, enriched with AI-driven insights and automation. These solutions are crafted to streamline marketing operations, enabling large-scale businesses to maintain agility and responsiveness in their marketing efforts.

Supporting Global Strategies for Enterprises and Multinationals

At the enterprise level, including companies with revenues exceeding $1B, Veylant acts as a strategic partner in digital transformation and global marketing initiatives. Our platform offers robust marketing ecosystems that support large-scale digital transformations, providing deep insights for global marketing campaigns and automating marketing processes across multiple channels and regions. For multinational corporations, Veylant’s GenAI capabilities are invaluable in managing extensive marketing data and navigating global market trends, ensuring that these corporations can maintain a competitive edge on an international scale.

Veylant’s Commitment

Our commitment at Veylant is to provide versatile and scalable GenAI solutions that cater to the unique needs of businesses across the board. We believe that the future of marketing lies in the strategic integration of AI, and we are here to ensure that businesses of all sizes have access to these cutting-edge technologies. Whether it’s a small startup looking to carve out a niche or a multinational corporation aiming to solidify its global presence, Veylant stands ready to support these endeavors with our comprehensive suite of GenAI marketing solutions.

In conclusion, Veylant is not just a provider of GenAI marketing solutions; we are a partner in growth, innovation, and success for businesses of all sizes. Our vision is to see every business, regardless of its size, unleash the full potential of AI-driven marketing to achieve unparalleled success and efficiency.

Read More
dirk shaw dirk shaw

Harnessing the Power of Autonomous Context Discovery: Tailoring LLMs to Your Business Needs

In an era where data is not just abundant but overwhelmingly vast, businesses of all sizes find themselves at a crossroads. How do they navigate this sea of information to extract meaningful insights, trends, and behaviors crucial for crafting messages that resonate? The answer lies in the revolutionary power of Autonomous Context Discovery, a tool that transforms the landscape of branded Large Language Models (LLMs) by providing a solution that's not just effective but essential for modern business success.

The Unparalleled Importance of Data for Tailored LLMs

Data serves as the backbone of any LLM, determining its effectiveness, relevance, and ability to connect on a personal level with the target audience. However, the sheer volume and complexity of data within companies today render manual curation and organization not just impractical but impossible. From consumer interactions and market trends to internal analytics and cultural insights, the spectrum of valuable data is vast and continuously expanding.

Autonomous Context Discovery: Your Always-On Mining Solution

Enter Autonomous Context Discovery, the key to unlocking the full potential of your branded LLM. Think of it as an always-on mining operation, tirelessly excavating the most up-to-date "raw materials" needed to fuel your generative pipelines. This isn't just about sifting through data; it's about understanding the nuanced context of your business landscape, identifying what matters most, and transforming that into actionable intelligence.

This innovative tool leverages cutting-edge AI techniques to autonomously navigate through data, pinpointing key insights, trends, and consumer behaviors. But its capabilities extend far beyond mere data analysis. Autonomous Context Discovery captures the essence of your brand's identity, audience preferences, market dynamics, and even the intangibles like company culture and values. It's about creating a comprehensive, multifaceted picture that informs and enriches your LLM, making it truly tailored to your business.

Beyond Data: Crafting a Resonant Brand Voice

The magic of Autonomous Context Discovery lies in its ability to not just process information but to imbue your LLM with a brand voice that's authentic, engaging, and deeply resonant. By continuously extracting and integrating the latest data, insights, skills, and connections, it ensures your LLM remains dynamic, responsive, and aligned with both your brand ethos and your audience's evolving needs.

The Strategic Advantage

With Autonomous Context Discovery, businesses gain a strategic advantage in the competitive digital landscape. It enables the creation of content that's not just personalized but profoundly relevant, fostering deeper connections with customers and driving engagement. In essence, it transforms data from a static resource into a vibrant, living foundation for communication strategies that grow and evolve with your business.

In Conclusion

Autonomous Context Discovery represents a paradigm shift in how businesses approach data for generative AI applications. By providing an always-on solution for extracting the most current and relevant "raw materials," it empowers companies to craft LLMs that are not just tailored but truly transformative. In the vast expanse of digital information, Autonomous Context Discovery is your compass, guiding you to uncover the treasures hidden within your data, ensuring your brand not only speaks but resonates.

Read More
dirk shaw dirk shaw

Embracing Privacy by Design in the GenAI Era

In an era where generative artificial intelligence (GenAI) is redefining the boundaries of creativity and innovation, the concept of "Privacy by Design" has emerged as a cornerstone for ethical, sustainable, and legally compliant digital practices. As marketers increasingly adopt GenAI technologies to personalize customer experiences, generate content, and streamline operations, the imperative to integrate privacy into the very fabric of these technologies has never been more critical. This article explores the essence of Privacy by Design, its significance for marketers in the GenAI era, and how Veylant is pioneering solutions to uphold privacy while harnessing the power of GenAI.

Privacy by Design: The Foundation of Trust

Privacy by Design is a framework developed in the 1990s by Ann Cavoukian, then the Information and Privacy Commissioner of Ontario, Canada. It posits that privacy assurance must become an organization's default setting, embedding privacy into the design and architecture of IT systems and business practices from the ground up. This approach extends beyond compliance; it's about building trust with consumers by respecting their privacy preferences and safeguarding their personal information against unauthorized access and use.

The GenAI Challenge: Transparency and Accountability

The adoption of GenAI in marketing presents unprecedented opportunities for customization and engagement, but it also introduces complex challenges in data privacy. GenAI can process vast amounts of personal data to generate insights, predict behaviors, and create content, raising concerns about data misuse, bias, and lack of transparency. Marketers must prove that their use of GenAI does not create reputational risks by inadvertently violating privacy norms or ethical standards.

Why Transparency Matters

Transparency in GenAI processes ensures that stakeholders understand how data is used, how decisions are made, and how personal information is protected. It allows consumers to make informed choices about their data, fostering trust and loyalty. For marketers, transparency is not just a legal obligation; it's a competitive advantage in a marketplace where consumers are increasingly privacy-conscious.

Veylant's Approach: Pioneering Privacy-First GenAI

Veylant's commitment to Privacy by Design in the GenAI era is exemplified through its sophisticated autonomous data privacy system, which integrates a deep learning agent specialized in Data Privacy Classification. This innovative system is designed to ensure that all data utilized or generated by Veylant's GenAI pipeline adheres to the strictest privacy regulations, minimizing the need for extensive privacy personnel teams​​.

Key Features of Veylant's System:

  • Contextual Setup: Establishes a framework that guarantees compliance with privacy regulations at every stage of the GenAI pipeline.

  • Operational Transparency: Ensures no sensitive data is used, generated, or published throughout the GenAI activities, maintaining privacy integrity.

  • Strategic Alignment: Aligns with Veylant’s 2024 messaging, positioning privacy-first marketing as a competitive differentiator in the market​​.

Veylant’s approach not only streamlines compliance processes but also positions the brand as a leader in ethical AI deployment. By automating privacy assurances and embedding them into the GenAI lifecycle, Veylant sets a new industry standard for responsible and transparent marketing practices.

As the digital landscape evolves, marketers must navigate the complexities of GenAI with a commitment to privacy, transparency, and ethical use of technology. Privacy by Design offers a blueprint for integrating privacy into the heart of GenAI applications, transforming compliance into a strategic asset. Veylant’s pioneering efforts in autonomous data privacy demonstrate how marketers can leverage GenAI to drive innovation while upholding the highest standards of privacy and transparency. In doing so, they not only protect their brand reputation but also build deeper, trust-based relationships with their consumers.

Read More
Services dirk shaw Services dirk shaw

The Art of Building with Intention: OurApproach to Scaling GenAI Innovations

In the rapidly evolving landscape of Generative AI (GenAI) in marketing, VEYLANT has emerged as a beacon of innovation, not merely for its advanced technology but for its methodical and intentional approach to building and scaling solutions. This deliberate process, rooted in a deep understanding of the intricacies of GenAI, stands as a testament to VEYLANT's commitment to sustainable growth, operational excellence, and strategic deployment of capital.

The Journey from Concept to Scale

At VEYLANT, we believe that achieving scale in the realm of GenAI-powered marketing solutions is a journey that begins with a solid foundation. It’s a process that unfolds in stages, meticulously designed to ensure that every step is purposeful and aligned with our overarching vision of transforming marketing through AI.

Prototype Phase: Laying the Groundwork

The initial phase of our process focuses on prototyping. Here, we gather and curate data, ensuring it aligns with stringent data privacy guidelines. Our GenAI begins to generate initial content drafts, leveraging crafted prompts to produce content that resonates with our clients' brand identities and marketing goals. This stage is crucial for testing feasibility, creativity, and compliance, setting the stage for refined and impactful content generation.

Pilot Phase: Testing and Refinement

Transitioning from prototype to pilot, we delve deeper into creative templating and integration. Our AI-generated content is rigorously reviewed and refined to meet the highest quality standards. This phase is where our GenAI solutions demonstrate their potential in real-world scenarios, integrating seamlessly into existing marketing channels. It’s a critical period of automation and development, where we begin to see the scalability of our solutions come to life.

Production Phase: Scaling with Purpose

Scaling our GenAI innovations is approached with intentionality. It's not about reaching scale out of the gates but scaling with purpose. This phase is characterized by the expansion of AI-driven processes, optimization of content and strategies based on performance analytics, and continuous innovation. We explore new applications and advancements in AI, always with an eye towards enhancing marketing strategies in a way that is both efficient and effective.

A Strategic Approach to Capital and Expectations

At VEYLANT, we are acutely aware that a rush to scale without a solid foundation is not a judicious use of capital nor a way to manage expectations. Our phased approach allows us to allocate resources smartly, ensuring that investments in GenAI yield tangible benefits at each stage of development. It is a strategy that balances ambition with pragmatism, focusing on achieving sustainable growth that adds real value to our clients.

Conclusion: Building with Intention

Our process for building and scaling GenAI solutions in marketing is a reflection of our core belief that true innovation requires patience, precision, and intention. By adhering to this methodical approach, VEYLANT not only manages capital and expectations wisely but also ensures that our solutions are poised for success—ready to transform the digital marketing landscape in a way that is both impactful and enduring.

In a world where the rush to scale often precedes the establishment of value, VEYLANT stands apart. We are committed to building with intention, paving the way for a future where GenAI is not just a tool for marketing but a transformative force that drives growth, enhances brand engagement, and reshapes the way businesses connect with their audiences.

Read More
dirk shaw dirk shaw

Scoping Generative AI Projects in Marketing

As someone deeply entrenched in the digital marketing world, I’ve witnessed firsthand the transformative power of Generative AI (GenAI) and its growing impact on our industry. However, as we pivot from traditional digital work to embrace these new frontiers, the process of scoping GenAI projects presents a unique set of challenges and opportunities. Today, I want to share insights from my journey and the meticulous approach we've developed at VEYLANT to scope GenAI marketing projects effectively.

The Shift to GenAI

Transitioning from traditional digital marketing to GenAI-infused strategies is akin to navigating uncharted waters. The principles of project scoping remain foundational, yet GenAI introduces complexities that demand a nuanced understanding of technology and its potential to reshape marketing landscapes.

Understanding Audiences with Precision

In traditional digital work, audience segmentation and targeting have always been crucial. With GenAI, this takes on a new dimension. The ability to dynamically generate content tailored to nuanced audience segments enhances engagement and personalization. At VEYLANT, we begin by defining distinct audience segments, delving into granular details of positioning strategies to ensure our messaging resonates profoundly.

Crafting the Transformation Lifecycle

Generative fine-tuning and the creation of derivative assets are where the capabilities of GenAI truly shine. Unlike traditional approaches that might rely on a set bank of content, GenAI allows us to iterate and refine content with agility. This phase requires a clear understanding of the number of iterations needed to refine content for diverse advertising scenarios, a step that significantly influences project timelines and resource allocation.

Integration and Assembly: A Seamless Fusion

The integration of GenAI-generated content into existing marketing channels and workflows is pivotal. This process involves not just the technical assembly of assets but also ensuring that the content aligns with the brand’s voice and objectives. It’s about creating a seamless fusion between AI-generated insights and human creativity, ensuring content readiness for distribution.

Navigating Content Creation and Distribution

In the realm of GenAI, content creation and distribution transcend traditional boundaries. Creative templating, asset assembly, and the customization level for each audience segment are scoped with meticulous attention. The complexity of segmentation criteria and the volume of content demand a sophisticated approach to manage effectively.

The Strategic Approach: A VEYLANT Perspective

What sets our approach apart is the holistic view we take towards scoping. From assessing computational resources required for content generation to the complexity of segmentation criteria and the customization level for each segment, every aspect is carefully considered. Realistic timelines, comprehensive budgeting, and proactive risk management form the pillars of our strategy, ensuring our GenAI projects are not just visionary but also grounded in practical execution.

Why It Matters

Scoping GenAI projects effectively is more than a procedural necessity; it’s a strategic endeavor that sets the stage for transformative marketing success. As we continue to explore the possibilities of GenAI in marketing, the lessons learned and the methodologies developed will shape the future of digital marketing. At VEYLANT, we’re committed to leading this charge, navigating the complexities of GenAI to unlock innovative, impactful marketing strategies that drive our clients forward.

In sharing this journey, my hope is to shed light on the nuanced process of scoping GenAI projects, offering a glimpse into the future of marketing that is both exciting and within our grasp. As we look ahead, the potential of GenAI in reshaping digital marketing is limitless, and its successful implementation starts with a well-scoped project.

Read More
dirk shaw dirk shaw

The Deflationary Impact on Creative Services

Today, I want to show you how I used ChatGPT's multimodal features to quickly put together a voiceover script and make a video in less than an hour and a half. This method is how I usually think about making content or building generative applications on a large scale.


The Process

  1. Setting the Scene: The starting point for the video was a mix of screenshots from our app and our overall messaging, positioning, and product features.

  2. The Initial Steps: I began with a basic prompt, refined it for text-to-audio, and got it ready for video editing in Final Cut.

  3. Gathering Content: I used a document that had all our key messages and positioning as a reference. I then added various screens from our app to give more context.

  4. Creating the Script: With everything set up, I crafted a prompt for a voiceover script. A few tweaks here and there—like removing unnecessary parts and getting the length right—got the script ready for the next step.

  5. Making the Voiceover: For the voice, I used 11labs, which is great for managing different voice tracks easily. This tool is a big part of how we update our audio for various sections.

  6. Putting the Video Together: I recorded some simple demos with Loom for the video part. Then, in Final Cut, I combined these with the audio track, adding our usual opening and closing sections.

  7. Finishing Up and Sharing: After I got the final video onto Vimeo, which is where we keep all our stuff, it was ready to be shared.


This quick run-through shows how you can use ChatGPT's multimodal features to make a simple product demo. By combining screenshots, text-to-audio, and video editing, I managed to create a decent video and a blog post in about 90 minutes. It's a straightforward way to create content fast.

Concluding Thought: The Deflationary Impact on Creative Services

The journey of creating a video in such a short time with ChatGPT's multimodal features goes beyond demonstrating efficiency. It stands as a clear example of the deflationary impact in the realm of creative services. Advancements in AI and technology have transformed tasks that once required hours and specialized skills into endeavors that are completed much quicker and often without extensive technical know-how. This evolution is reshaping the landscape of creative work by making it more accessible and altering the value and cost associated with these services.

Understanding the deflationary impact in this context involves recognizing the significant reductions in costs, as AI and software automation now handle tasks previously needing human labor, often at a much lower expense. This leads to decreased prices for certain creative services. Additionally, user-friendly technology boosts accessibility, enabling more people to create content or perform tasks that were once specialized, like editing a video or designing a website with minimal training.

Moreover, the increase in efficiency and productivity is undeniable. Technology has streamlined processes, cutting down the time for project completion from days to hours or even minutes. However, this shift brings a notable impact on employment, as machines and software begin to take over tasks traditionally done by humans, leading to changes in the job market and the emergence of new roles.

Yet, this rise in efficiency sparks a debate about the quality and creativity compared to what human professionals offer. While AI and automated tools can enhance productivity, some argue they might lack the nuanced understanding and originality of human creatives.

In sum, the deflationary impact on creative services is a testament to how technology is altering the economics and accessibility of creative work, affecting both the industry itself and its workforce. It's a compelling time for creators and businesses as we navigate this rapidly evolving digital landscape.

Read More
dirk shaw dirk shaw

Crafting a Dynamic Audience Framework for Prompt Engineering in Generative AI

Introduction: In the digital age, engaging content serves as the backbone of online interaction. Traditional content strategies struggle to keep pace with rapidly evolving audience traits. A dynamic audience framework for prompt engineering in generative AI, such as conversational chat interfaces, addresses this by adapting and anticipating the needs and behaviors of the audience to ensure sustained contextual relevance.

Understanding the Audience: Comprehending audience intricacies is fundamental. Variables like industry-specific risks, regulatory environments, and buyer personas are integral. For instance, the approach for "Tech Titans" differs markedly from that for "Fintech Innovators" or "Growth Seekers". These distinctions feed into the development of prompt variables for AI-driven content generation.

Building the Framework: The proposed framework for prompt engineering dynamically incorporates behavioral analysis, thus tailoring content in real time. Key components include:

  • Segmentation: Creating content direction informed by data points like industry and market size.

  • Behavioral Analysis: Employing predictive analytics to continuously adjust content prompts.

  • Prompt Variables: Variables informed by analysis include risk profiles, market trends, and engagement levels.

  • Content Generative Engine: An AI that generates contextually relevant content for each audience segment.

High Level Design

Implementing the Framework: Implementation involves:

  • Data Integration: A constant stream of audience data feeds into the behavioral analysis.

  • AI Training: Continuous model refinement based on the latest audience data.

  • Prompt Optimization: Updating prompts based on AI content performance.

  • Feedback Loops: Mechanisms for incorporating audience reactions back into the system.

  • Compliance and Transparency: Adherence to data protection laws and transparent data usage practices.

Use Cases with Embedded Prompts: Incorporating dynamic variables into prompts demonstrates the framework's adaptability for different audience segments:

  • Awareness: "Generate an informative blog post on the necessity of insurance for [Industry: Tech Titans] in [Region: Global], including recent threats and regulatory insights."

  • Acquisition: "Create a whitepaper demonstrating the ROI of insurance for CFOs and CROs in [Industry: Fintech Innovators], including personalized proposals and ROI tools."

  • Engagement: "Design an email campaign with comparison charts for companies with [Revenue Band: 100M-500M], emphasizing [Market Data Utilization: Competitive Positioning]."

  • Retargeting: "Develop retargeting ad copy for non-converters in [Insurance Lifecycle Stage: Retargeting], addressing concerns such as [Churn Reason: Price Sensitivity]."

  • Retention: "Craft renewal emails for customers in [Industry: ind-tech-high], with updates on cyber risks and customized offers for [Insurance Lifecycle Stage: Renewal]."

  • Upsell/Cross-sell: "Prepare policy upgrade content for accounts with [LTV Segment: High] in [Industry: Technology]."

  • Lookalike Prospecting: "Produce social media ad copy for audiences similar to [Segment: Tech Titans], targeting [Lookalike Audience: ind-finance-med]."

Conclusion: This dynamic audience framework represents a significant leap in content strategy within the AI sphere, continuously aligning generative content with the audience's shifting behaviors to maintain relevance and engagement. It fosters a cycle of relevance and engagement, pivotal for success in the competitive digital marketplace.

Read More
dirk shaw dirk shaw

Privacy or Prying? How Marketers Can Champion Data Privacy

In today's digital-first world, privacy isn't just an afterthought—it's a battleground. As marketers, we're on the frontline, balancing the need for insightful data with respecting and protecting the privacy of our customers. Here's how we navigate this brave new world.

The Meta Risks: Online Tracking Technologies

First, let's consider the meta-risks. Online tracking technologies are everywhere. They range from third-party cookies that track user preferences to more sophisticated methods like canvas fingerprinting, which identifies your browser and device even if you've blocked cookies.

As marketers, we use these technologies to create more personalized, effective campaigns. But there's a growing call for responsible use. Regulators worldwide are cracking down on invasive tracking technologies, and consumers are becoming more privacy-conscious.

The Silent Spies: Session Recorders and Key Loggers

Then there are the silent spies. Session recorders and key loggers watch and record everything a user does on a website, including what they type and where they click. It's a goldmine of user behavior data, but it's also a privacy nightmare if misused. As marketers, we must ensure these technologies are used responsibly, respecting user privacy and data security.

The Wild West: Social Media and Communication Channels

Next up is the wild west of the internet – social media and communication channels. They expose users to privacy risks, as personal information can be easily shared and collected by various parties. But they're also a vital part of our marketing toolkit. Striking the balance between leveraging these channels and protecting user privacy is crucial.

The Future Risks: Machine Learning Models and Third-Party AI

As we race to train machine learning models and integrate third-party AI like ChatGPT, we're facing an exponential increase in data privacy risks. If companies are not on a path to becoming universally compliant, they risk becoming the next headline for mismanaged customer data.

The Solution: Privacy Compliance Tools

Enter tools like Risk Tracker. This AI agent autonomously discovers and classifies sensitive information that exists within your company's walled garden, ensuring compliance with regulatory requirements. It's a marketer's best friend in the quest for universal data privacy compliance.

Case Study: The Power of Compliance Tools

Take the case of a professional services firm that had 100% redundancy in customer data due to a recent CRM migration. They had a backup file stored on a shared drive, creating a significant privacy risk. Using Risk Tracker, they were able to discover and rectify this issue, preventing potential fallout.

Marketers: The New Privacy Champions

In this brave new world, marketers have a new role - privacy champions. It's up to us to understand the nuances of privacy regulations, educate ourselves continuously, and adopt ethical marketing practices. We need to use technology responsibly while appreciating its double-edged sword nature.

Trust is the New Currency

In an era where personal data is the new oil, trust is the new currency. Transparency in data collection and usage can turn into a significant advantage for marketers. It's not just about satisfying the legal eagles; it's about winning over the increasingly aware and concerned customer.

Survival of the Fittest

It's adapt or perish in this changing landscape. As privacy laws continue to evolve, marketers must adjust their strategies accordingly. And remember, it's not just about avoiding legal trouble; it's also about upholding ethical standards and protecting customer trust.

So, marketers, it's time to step up. Harness the power of AI, understand the legal landscape, champion privacy, and balance the need for insightful data with the absolute necessity of protecting customer privacy.

In this new era of privacy-first marketing, we're not just marketers—we're privacy warriors, data protectors, and customer advocates. We're not just selling a product or a service—we're selling trust.

And trust, as we all know, is the most powerful marketing tool of all. It's the key to building long-term relationships with customers, to standing out in a crowded market, and to thriving in this brave new world.

Welcome to the new frontier. It's challenging, it's complex, and it's rapidly evolving. But it's also full of opportunity—for those marketers brave enough to seize it.

Read More
dirk shaw dirk shaw

From Marketing Team to Marketing System: A New Design in the Generative Era

From Marketing Team to Marketing System: A New Design in the Generative Era

In the ever-changing business landscape, the need to evolve is pressing. While many are pondering the future of marketing, I've been proactively laying the groundwork for a new model - the Generative Marketing System.

This isn't just a concept on paper; it's a tangible framework we are bringing to fruition. Through this piece, I'd like to share my journey and the insights gathered, in hopes of offering a fresh perspective on marketing's vast potential.

1. Maestro (The New-Age CMO)

Role Overview: The Maestro isn't merely at the helm; they're the guiding light, crafting the brand's narrative and ensuring it deeply resonates.

Key Capabilities:

  • Strategically shaping the brand story.

  • Seamlessly incorporating generative technologies into our marketing strategy.

  • Achieving a balance between traditional and AI-driven marketing tactics.

  • Keeping a vigilant eye on market shifts to ensure the brand remains at the forefront.

2. Generative Supply Chain Connector

Role Overview: In our data-rich world, this role stands as the crucial link, ensuring our generative platforms receive accurate and timely data.

Key Capabilities:

  • Seamlessly connecting diverse data sources to AI platforms.

  • Streamlining the flow and use of real-time data.

  • Mastery over data privacy regulations and ensuring rigorous compliance.

  • Continuous adaptation and growth based on interaction analytics.

3. Prompt Designer

Role Overview: This role is about the art and science of crafting prompts, bridging human intuition with AI's vast capabilities.

Key Capabilities:

  • Artfully creating prompts to elicit the desired outputs.

  • Striking a balance between human creativity and algorithmic predictability.

  • Iteratively refining designs based on feedback.

  • Modifying prompts to suit various audiences and scenarios.

4. Conversation Manager

Role Overview: This role shapes the voice of AI, ensuring conversations align with the brand and resonate with the audience.

Key Capabilities:

  • Designing AI chat experiences that echo the brand's ethos.

  • Tailoring conversational flows for maximum relevance.

  • Defining boundaries for generative dialogues.

  • Consistently enhancing strategies based on conversational analytics.

5. Curator

Role Overview: This role is the guardian of brand coherence within the generative space.

Key Capabilities:

  • Precision-tuning generative systems to uphold brand integrity.

  • Customizing content to align with audience aspirations and business objectives.

  • Ensuring unwavering consistency with the brand's voice and tone.

  • Vigilant monitoring and refining based on feedback.

6. Editor

Role Overview: The Editor merges the traditional editorial lens with modern AI-enhanced capabilities to ensure every output aligns with the brand.

Key Capabilities:

  • Rigorously checking outputs to ensure alignment with core messaging.

  • Guaranteeing factual accuracy and coherence.

  • Collaborating across the board to prioritize creativity.

  • Merging traditional editorial insights with AI-powered enhancements.

7. Assembler

Role Overview: This role bridges the gap between AI-generated content and the final deliverable, ensuring every piece aligns with the brand's vision.

Key Capabilities:

  • Seamlessly integrating generative outputs into final products.

  • Ensuring diverse content – text, audio, or video – adheres to brand guidelines.

  • Bringing a creative touch while delving deep into machine-driven processes.

  • Crafting and refining generative design systems for adaptability across various channels.


Our Generative Marketing System, actively taking shape, is a hands-on approach aiming to reshape how we approach marketing. As we scale, the vision is straightforward: amplify our efforts and reach without a proportional rise in costs. By pinpointing and aligning these specific roles and capabilities within the system, we're setting the stage for this transformation.

For those charting a similar course or contemplating a fresh approach, I hope my experiences and insights provide a valuable lens to view and navigate the expansive world of marketing.

How are the roles in your marketing system evolving?

Read More
dirk shaw dirk shaw

Analysis: Biometric Data Regulation in the U.S. – What Marketers Need to Know

It all begins with an idea.

In the digital age, personalization is king. And biometric data is quickly becoming its queen. This powerful tool is being increasingly leveraged by businesses, especially in marketing. But with great power comes great responsibility - and in this case, great privacy and security concerns.

Biometric data regulations across the United States are as diverse as they are numerous. To navigate this complex terrain, marketers need to understand the implications of these regulations to ensure compliance and maintain consumer trust.

A glance at the Jackson Lewis Biometric Map, assembled by a team of CIPP-certified attorneys and seasoned consultants, provides an eye-opening look at the state of biometric data regulation in the U.S., and its implications for today’s tech-savvy marketers.

The Biometric Patchwork

Biometric privacy laws in the U.S. are akin to a patchwork quilt, varying significantly from state to state. States like Arkansas, for example, have put comprehensive laws in place that regulate the collection, use, and storage of biometric data. In such states, biometric data is not just included in data breach notification laws, but reasonable safeguards for such personal information are mandated, and its destruction is required when no longer needed.

Yet, numerous states have no specific statutes or regulations that directly address biometric information. They lean on general data privacy laws to guard this kind of data. California, for instance, lacks a specific statute regulating biometric data but mandates consent for the collection and includes biometric data in its data breach notification law.

Interestingly, there is a burgeoning trend of states considering comprehensive biometric privacy bills, likely fueled by the increasing use of biometric data by businesses and governments. As this kind of data becomes more pervasive, the urgency to ensure robust protections are in place is palpable.

These protections, whether they are specific biometric privacy laws or more general data privacy laws, will continue to shape how businesses collect, use, and protect biometric data.

Marketing in the Age of Biometrics

So, how does this complex regulatory landscape impact marketers? Here's what you need to know:

1. Consent is Key: Clear and unequivocal consent from users is a must before collecting and using their biometric data. Transparency about what data is collected, how it's used, and how long it's retained is not just ethical – it’s essential.

2. Compliance is Crucial: If you're operating in multiple states, you need to ensure that your practices comply with all the applicable laws – which may differ significantly.

3. Security is Significant: Strong privacy and security measures to protect biometric data are not just legal requirements in some states; they're also crucial for maintaining consumer trust.

4. Personalization is Powerful: Biometric data can provide deep insights into consumer behavior, allowing marketers to develop highly personalized and targeted marketing strategies. But, balancing this power with privacy and security needs is paramount.

5. Stay Informed: Several states are considering comprehensive biometric information privacy bills. It's vital to keep an eye on these developments to remain compliant and ahead of the curve.

6. Ethical Considerations: Beyond legal compliance, there are ethical implications of using biometric data. It's crucial to ensure that such data usage benefits consumers and does not infringe on their rights or privacy.

7. Penalties Can Be Painful: The last few years have seen nearly 2,000 lawsuits alleging violations of the Biometric Information Privacy Act (BIPA), with massive settlements and judgments. Failing to comply with biometric data regulations can have severe consequences, as exemplified by the $650 million settlement by Facebook and a $35 million settlement by Snap in Illinois.

In conclusion, while biometric data presents significant opportunities for marketers, it also brings along considerable responsibilities and challenges. Marketers navigating this landscape must prioritize legal compliance, respect for consumer privacy, robust security measures, and ethical considerations.

As we continue to traverse the dynamic landscape of biometric data regulation, staying informed about legal developments and changes will be key. The age of biometric marketing is here, and it's time to step up and embrace it responsibly.

Source: Jackson Lewis Biometric Map

Read More